At Preveon Specialty Pharmacy our patients have the following rights and responsibilities regardless of race, color, culture, language, ethnicity, religion, sex, sexual orientation, gender identity or expression, socioeconomic status, age, national origin, physical or mental disability, and/or veteran status:
Patients have the responsibility to:
Provide information. Patients should provide information to the best of their knowledge, including accurate information about present complaints, past illnesses, hospitalizations, medications, alternative therapy and other matters relating to their health.
Share information. Patients should notify their treating provider of their participation in the patient management program, if applicable
Share expectations. Patients should provide the organization with information about their expectations of and satisfaction with the organization.
Ask questions. Patients should ask questions when they do not understand the care, treatment, services, and/or what they are expected to do.
Follow instructions. Patients should follow instructions about their care, treatment, or services. They should also express any concerns about their ability to follow the instructions. Patients should submit any forms that are necessary to participate in the program, to the extent required by law.
Accept consequences. Patients should accept their share of responsibility for the outcomes of care, treatment, or services if they do not follow the instructions about their care, treatment, or services.
Follow policies and procedures. Patients should follow the organization’s policies and procedures.
Show respect and consideration. Patients should be considerate of the organization’s staff and property, as well as other patients and their property. Abusive behavior or language and threats are not tolerated.
Report changes. Patients should report any changes regarding their health or form of contact. This includes, but it is not limited to, changes in Insurance, contact information, and Primary Physician Information.
Patients have the right to:
Respect and Privacy. Patients will receive respect in a caring and safe environment, and their information will be kept private in accordance with HIPAA regulations
Quality Care. Patients will receive Medication Education and Pharmacist Consultations and be informed of any changes to the patient management program.
Information & Communication.
- Patients will know the names and roles of those caring for them and will have the right to speak to a supervisor
- Patients will be communicated with in a language and method they can understand
- There will be communication between the patient’s primary physician and Preveon Specialty Pharmacy to manage their medication needs
- Patients have the right to be informed about their health status, recommended treatments, options, benefits, risks, coverage, and out-of-pocket costs
- Patients have the right to know about the philosophy and characteristics of the patient management program including the benefits and limitations of the program
- Patients may obtain information about the status of their medications and options
- Patients have the right to be informed of benefits and risks of their treatment options and agree to or refuse a treatment
- Patients have the right to designate a caregiver, someone who can speak on their behalf when the patient is not available
- Opt out/ terminate Preveon Specialty Pharmacy’s services upon request and be informed of their options
- Patients may re-instate into Preveon Specialty Pharmacy services upon request
Complaints. Patients may freely voice complaints without fear of discrimination and know that their complaints will be investigated. These complaints include any violations involving mistreatment, neglect, verbal, physical, or sexual abuse by anyone furnishing services on behalf of Preveon Specialty.